This page explains, in plain language, how returns and cancellations work at Arinne Shop. All returns and cancellations are handled by email.
How to start a return
Email contact@arinneshop.com with your order number, the item you want to return, and the reason. If the item arrived damaged or faulty, attach a photo so we can deal with it faster.
Please do not send anything back before requesting a return. Items sent without an approved request cannot be accepted or refunded.
How long you have to request one
You have 30 days from the day you receive your item to request a return.
Condition the item must be in
To be eligible, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
What happens after you email us
We review every request by email during our support hours, Monday to Friday, 9:00–18:00 London time. If your return is approved, we send you a prepaid return label at our cost, along with instructions on where to send the package. You do not pay for return shipping on an approved return.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you are refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not seen the money, email us at contact@arinneshop.com.
Cancelling an order
Orders are normally processed within 1–3 business days. If you want to cancel, email us as soon as possible and we will cancel it if it has not yet been dispatched. Once an order has been dispatched it can no longer be cancelled, but you can still return it under the 30-day policy above.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right. These cases are handled separately from a standard return, and you are never charged return shipping.
Items we cannot accept
Certain items cannot be returned: perishable goods (such as food, flowers or plants), custom or personalised products, personal care goods (such as beauty products), hazardous materials, flammable liquids and gases, and gift cards. If you are unsure whether your item qualifies, email us before sending anything back.
Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the one you have and, once the return is approved, place a separate order for the replacement.
If you are in the EU: 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a justification. This right is in addition to our 30-day return window, not instead of it. The item must still be in the same condition you received it, unworn or unused, with tags and in its original packaging, with proof of purchase.
Contact
Arinne Shop
6 Lorden Walk
London E2 6NL
United Kingdom
Email: contact@arinneshop.com
Phone: +44 20 7931 9142
Support hours: Monday to Friday, 9:00–18:00 (London)
This page summarises our official policies in customer-friendly language. Our Refund Policy, Shipping Policy and Terms of Service are the binding documents. Where this page and those policies differ, the policies prevail.